esearch by the Medical Group Management Association (MGMA) report reveals that
independent Practices witnessed a staggering 60 percent decrease in patient volume, in the face
of the global pandemic. Most often, patients are postponing or even canceling non-urgent
procedures altogether to prevent doctor visits.
Patients have now started to slowly re-engage with their care providers as the economies have
relaxed and the stay-at-home orders and stringent safety measures are being followed at the
Hospitals and Practices. However, it is still a million-dollar question if patient volumes will rise to
the pre-pandemic state
The fact remains that Physicians need to take some proactive measures to give that confidence
to patients and facilitate them with additional patient engagement solutions to make care
more seamless and efficient again.
Intensive research has been done on consumer behaviors over the pandemic period and the
results indicate that Providers who prioritize Patient Experience (PX) are most likely to re-engage
patients and achieve sustainable results in the long run. This blog is a deep dive into five top
strategies that will help Hospitals and Practices improve their patient volumes in the long and
short term.
A service industry like healthcare demands that customers feel valued and treated with special
care, while delivering personalized and customized solutions. To reassure their patients, it is
essential that the Hospitals and Practices reach out to the patients to communicate that all the
safety measures have been taken and it is safe for them to visit their doctor at the premises. This
can be prioritized by beginning with the upcoming appointments followed by follow-ups on
overdue care and vaccine doses. While at it, ensure that you place specific focus on the
measures that have already been taken and succeeded. This information can be personally
communicated through voice calls and text messages, while also publishing the same on the
brand websites and social media pages to garner attention and reach out to them through
multiple touchpoints.
Front office staff plays a significant role in maintaining patient loyalty more than ever. They
aren’t just responsible for scheduling but they are immaterial in getting people back in.
Considering the importance of the role, it is essential that these front-office staffs are trained to
communicate more empathetically during these uncertain times
With more care providers reopening their services, the last thing that patients want to do is to
wait for weeks or months before their appointment. Patients want instant solutions in this fastpaced world, and reports suggest that 30% of healthcare consumers would switch providers due
to delayed appointments. Some of the simplest solutions for accommodating more patients
would be extending office hours or offering care services during the weekends to meet rising
consumer expectations.
Telemedicine solutions and virtual care services have now become the new norm. To achieve
success, care providers need to adapt to new and innovative technologies with the evolving
times. Broaden the horizons by adopting
telehealth solutions and Remote Patient
Monitoring Solutions for patients who are not comfortable visiting the doctor’s office
Patients and consumers as a whole are going through a massive phase of a mental health crisis.
Patients are more likely to experience depression and anxiety in the face of the global pandemic.
It is essential that care providers offer an additional support as part of a referral management
program to provide behavioral health support to demonstrate their care.
Improving Patient Satisfaction Scores during and Post COVID-19: Patient Engagement
Solutions and Strategies
Harnessing Digital to Accelerate Patient Collection Communications
The TripleAim Approach: Healthcare Insights that Boost Clinical, Operational and
Financial Efficiencies
Creating Positive Patient Financial Experiences in the World of Value-based Care
How to Gain Physician Trust in Telemedicine Solutions and Digital Healthcare
To learn more about accelerating patient volume by integrating digital patient engagement
solutions, talk to our team.
