ospitals and healthcare Practices are under tremendous pressure treating the overwhelming
volumes of COVID-19 patients and the COVID-19 vaccination program is adding to the already
burdened care providers—who relentlessly offer care services to patients.
The announcement of the COVID-19 vaccine has raised some serious questions regarding the
availability of the vaccines, its safety, side effects and how, when and which vaccine one should
get, and more. Hospitals and Practices are swamped with these inquiries—taking away the
precious time of care providers and admins that they need to focus on other higher priority
tasks in hand. Furthermore BioNTech/Pfizer vaccine and Moderna vaccine require two doses to
be given at proper intervals for maximum efficiency, which is also adding to the operational
burdens of the Hospitals
In today’s digital era, patient collection strategies need to focus on multiple factors beyond the
conventional methods of deriving monies from the patient or the guarantor. Key strategies for
patient collections include:
SolvEdge’s care coordination platform encompasses feature-rich solutions that can combat
the effects of COVID-19 vaccine communication challenges. Here’s a deep dive into some of the
comprehensive benefits that our patient engagement solutions can bring for superior
communications and support.
Most of the Hospitals and Practices have taken proactive measures to spread the word of
COVID-19 vaccine awareness through multiple touchpoints including websites, emails and other
campaigns. To take this one step ahead, our text messaging solutions provide features like
automated message blasts that can be tailor-made to your communities. For those patients that
do not access their email communications often, these alternative modes of communication
ensure that your communities stay on top of the latest updates regarding the COVID-19 vaccine
and preventive measures. These automated communications through multiple touchpoints help
reduce the incoming calls and inquiries—saving much of the precious time of the administrative
staff. These proactive measures also demonstrate the Provider’s commitment to providing a safe
and secure health environment, further enhancing brand loyalty and patient engagement
Ensure timely interventions and reminders to administer the second dose of vaccine at the
required time frame. SolvEdge’s appointment reminder solutions automate the entire process
of vaccine communications by sending timely reminders and safety measures before taking their
vaccines. While hospitals are taking precautions and safety measures to give the vaccines and
rightly communicate the messages at the right time, the appointment reminder solutions ensure
that the communities are on track with the latest updates through multiple touchpoints
Ensure maximum support through post-visit follow-ups and patient education materials through
videos and infographics on post-vaccination care, possible side-effects and other areas of
concern. Closely monitor patients’ responses and symptoms starting from as early as 24 hours of
vaccine injection. Any emergency in terms of a health issue that is not part of the normal sideeffects is alerted to the respective clinician for immediate medical intervention and treatment
respectively. This level of automation and personalization helps mitigate the impact of
unnecessary trips to emergency rooms and doctor visits as a result of neglected symptoms and
care.
Remote Patient Monitoring (RPM) and tracking starting from 24 hrs post-vaccine to up to 15
days help in ensuring patient engagement, wellness and success of the overall patient outreach
program. Continuous remote patient monitoring and documenting also help gather rich data
and healthcare insights that facilitate clinical studies and responses that identify the long-term
effects of the vaccination program
Automating COVID-19 Vaccine Care Coordination Solutions
How Patient Engagement Solutions can Accelerate COVID-19 Vaccine Rollout
COVID-19 Vaccine Coding: The Ultimate Guide to Improving your Financial Outcomes
Global Partnerships Accelerating COVID-19 Vaccines and Treatments
Key Patient Outreach Strategies to Transform Patient Care and Experience
For a free and personalized consultation and report on how our comprehensive patient
management platform can automate and accelerate your COVID-19 Vaccine program, talk to our team.
